Shop EMERILS.COM : Customer Service!

Welcome, Customer

Thank you for visiting the EMERIL STORE, the official ecommerce site of Chef Emeril Lagasse. Below are questions asked most often by our customers. We have worked hard to make the purchasing of Emeril's products easy and enjoyable. We will continue to make improvements to provide the best possible customer service.

Check emerilstore.com often to see exclusive gift box sets, Emeril autographed merchandise and special contests and events. We look forward to serving you.

Order on-line with confidence or by phone

To place an order via telephone, you may call 1.800.980.8474 during our regular business hours, 9am-5pm CST, Monday thru Friday.

For order inquiries, please call customer service at 800.980.8474 only if you desire to change or cancel your order.


Shipping Rates & Policies:
(48 Contiguous States)

Shipping Options:

MERCHANDISE
TOTAL 		ECONOMY
7-10 business days* 		EXPEDITED
2-5 business days*

$0-$14.99
$6.50

$19.50

$15-$34.99
$8.50
$20.50

$35-$74.99 
$16.50
$28.50

$75-$149.99
$18.50
$33.50

$150-$299.99
15% of merchandise total
23% of merchandise total

$300+
Temporary free ground
25% of merchandise total


Shipping charges are non-refundable. Larger orders or extra heavy shipments may incur additional shipping charges. Please call for a quote on bulk orders.

*Excludes weekends & holidays.

**The above are estimate arrival times

*Special shipping charges may apply for larger orders, heavier/ oversized items or multiple boxes. Shipping charges will apply to multiple shipped to addresses. We will contact you before processing your order if additional charges apply. In-stock merchandise typically ships within one day of order. Your merchandise can arrive within one business day after placing this order. Street address required. Please provide us with the correct Billing and Ship to address to process your order.

Please note: While Emerils.com make every effort to get your packages to you within the estimated deliver times above, we cannot guarantee the timely arrival of your package by our carrier companies, even when you choose a Expedited delivery. To reduce the possibility of the late arrival of a shipment .... shop early!!!!? Shipping charges are non-refundable.

Special Shipping Rates for Hawaii, Alaska and Puerto Rico Please use the chart for expedited shipping charge, and allow additional delivery time.


Canada Shipping rates
Street address required
Please allow additional delivery time

Special shipping charges may apply for large orders, heavier/oversized items or multiple boxes.

We will contact you before processing your order if an additional charges apply.

MERCHANDISE
ORDER TOTALS
 SHIPPING CHARGES

Gift Certificate
$21.50

$0-$49.99
$23.50

$50-$74.99
$25.50

$75-$199.99
$28.50

$200+
18% of merchandise total

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Important Order Information


FAQ
Is ordering online safe, and is the credit card information I submit secure?
How can I speak to a real person to place my order?
What forms of payment do you accept for online purchases?
Can I purchase or redeem gift certificates online?
What shipping rates apply to gift certificates?
Will Emerils.com send me an order confirmation?
How can I cancel my order?
What is Emerils.com return policy?
What are your shipping rates?
Do you ship to Hawaii, Alaska or Puerto Rico?
Do you ship to Canada?
Do you ship to post office or APO boxes?
Do you ship to military addresses in the USA?
Will Emerils.com share my personal information with other companies and websites?
Where can I buy Emeril's food products?
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Is ordering online safe, andis the credit card information I submit secure?
Ordering on-line these days is perfectly safe. Giving your credit card information to process an on-line order is as safe as giving your credit card to a waiter in a restaurant! For your protection, a secured server processes the orders. The information collected to process the orders is encrypted, processed and forwarded for order fulfillment. A real person processes the orders! Even though we designed the site to process sales, we still have a real person process the order. The order is checked, the credit card is charged, the items are packed and labeled and the shipping agent is notified! Just like that, your order is on its way
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How can I speak to a real person to place my order?
You may call 1.800.980.8474 during our regular business hours, 9am-5pm CST, Monday thru Friday.
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What forms of payment do you accept for online purchases?
Visa/MC, American Express, Discover and Carte Blanche.
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Can I purchase or redeem gift certificates online?
Gift certificates are available online for purchase only, and are redeemable at any of Chef Emeril Lagasse’s nine restaurants. For locations click here.
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What shipping rates apply to gift certificates?
Orders including gift certificates only will be charged $2.50 USPS and $5.00 for USPS Priority shipping regardless of their dollar amount. Gift certificate orders placed with other items will be charged the shipping rate for the merchandise total for other items, regardless of gift certificate amount. Shipping charges will be adjusted manually during our order processing stage and will be e-mailed as an order confirmation notice, shipping rate calculated online during customer viewing will not be accurate, please disregard.
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Will Emerils.com send me an order confirmation?
Yes, we will notify you by e-mail once your order is being processed and once again when it is being shipped. Our goal is to process all orders within 24 hours. Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM - 5:00PM CST, excluding weekends and holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days. Please make sure you provide us with a correct e-mail address when placing your order.
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Canceling an Order
You may cancel an order at any time prior to processing your order at emerils.com  by calling (1-800-980-8474). Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Returns Policies for easy returns.
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What is Emerils.com return policy?
Emerils.com is happy to accept returns and exchanges on most merchandise within 30 days of purchase. Unfortunately and without exception, we cannot accept returns on opened food items, Videos, CDs, worn or washed clothing garments or products that were not bought from Emerils.com. Shipping and handling fees are not refundable.
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How to return or exchange:
1. Have your order number handy and call 1-800-980-8474 to have a RMA # issued for your return. (Return Merchandise Authorization Number).
2. Emerils.com will not accept returned merchandise without a RMA #.
3. Re-package item in the original Emerils.com packaging. Include the original packing slip and note your RMA # on the packing slip.
4. Send your package back to the address below using a trace-able, insured and prepaid method (We recommend UPS or FEDEX). We will refund the amount of the merchandise on the credit card you used at the time of your purchase or issue a merchandise exchange.
5. For cash payments a refund check will be issued, please allow additional processing time.
Shipping and handling fees are not refundable.

Ship returns and exchanges to:

Emerils.com Return
829 St. Charles Ave.
New Orleans, LA 70130
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What are your shipping rates?
Please click here for our Economy and Expedited  delivery rates.
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Do you ship to Hawaii, Alaska or Puerto Rico?
Yes, we will be glad to. Please use our expedited shipping rate chart at the top of this page for packages being delivered to HI, AK or Puerto Rico.
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Do you ship to Canada?
Yes, we do. We send all packages via USPS insured & trackable. Please allow additional time for delivery. Click here for shipping rates for Canada.
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Do you ship to post office or APO boxes?
Sorry,at this time we are unable to ship to P.O.  and APO Box addresses.
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Do you ship to military addresses in the USA?
Yes, however due to the tragedies that unfolded on Sep 11, our usual carrier is now unable to deliver to military bases due to heightened security, all packages must now be sent via USPS and will average 2-4 weeks delivery. We apologize for this inconvenience and will return to our regular carrier once they begin to schedule daily deliveries to military addresses. Expedited and Rush delivery is not available.
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Will Emerils.com share my personal information with other companies and websites?
No!!!!? We hate junk mail too. We may occasionally send you a notice regarding an Emeril appearance or new product, but you may unsubscribe at any time.
^return to top of page | return to top of FAQ section^ Where can I buy Emeril's food products?
Unfortunately, neither Emerils.com nor our food producers are able to tell you a specific grocery store that offers Emeril's Food products in your specific local area. All grocery products go into store distribution centers across the country and grocery stores in turn, order the products that they choose to offer to their customers.

The best way to get a product that you want offered at your local grocery store, is to speak with the store manager. Most stores are eager and open to get the products that you want on their shelves. However, if you cannot find an Emeril product locally, you simply may order it from Chef Emeril's online store and we will deliver directly to your door, just follow the link below to go directly to the Food of Love page...

http://www.emerilstore.com/departments.asp?dept=1155

Or call our toll free number is 800-980-8474.

Emerils.com is unable to ship Emeril’s perishable food products. See below

For Emeril's Fresh Produce, just click on this link for more information,
http://www.prideofsanjuan.com/products.htm

For Emeril's Gourmet sausages, here is a partial list of grocery stores with a high concentration on the west coast... Albertsons, Ahold, Basha's, Dillion's, Fred Meyer, Fry's, Giant Eagle, Giant Carlisle, HEB, Harris Teeter, King Soopers, Kroger, (Cincinnati, Houston, and Dallas) Raley's, Save Mart, Schnucks, Stater Brothers, Stop and Shop, Tops, and Wakefern.
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