Welcome,

Thank you for visiting the EMERIL STORE, the official ecommerce site of Chef Emeril Lagasse. Below are questions asked most often by our customers. We have worked hard to make the purchasing of Emeril's products easy and enjoyable. We will continue to make improvements to provide the best possible customer service.

Order on-line with confidence or by phone.

To place an order via telephone, you may call 1.800.980.8474 during our regular business hours, 9am-5pm CST, Monday thru Friday. We are closed for all major holidays and have extended closing dates for Christmas and Mardi Gras, no orders will be processed or shipped during closings.
For order inquiries, please call customer service at 1.800.980.8474 only if you desire to change or cancel your order.

Order by phone : 800.980.8474	Order On-line
Shipping Options	Frequently Asked Questions

Shipping Rates & Policies:
Shipping charges are non-refundable and apply for each shipping address supplied. Large orders or extra heavy shipments may incur additional shipping charges. Please call for a quote on bulk orders.

Shipping Options:
(48 Contiguous States)

Seafood Items: (select SEA Shipping method ONLY when ordering Emeril's seafood items. Regular shipping will apply to all other items on your order.)	$22 flat rate per address, per box (5-7 business days)  see details in FAQ Additional shipping charges apply per address, per box for all other items included in the order.
Emeril’s Gift Card Shipping Rates (See FAQ's for full details)	$2.50 shipped USPS (7-10 days)	$5.00 shipped Priority USPS (3-5 days)
MERCHANDISE TOTAL	ECONOMY 7-10 business days*
$0-$14.99	$6.50
$15-$34.99	$8.50
$35-$74.99	$16.50
$75-$149.99	$18.50
$150-$299.99	15% of merchandise total
$300+	15% of merchandise total

*Excludes weekends & all major holidays, including 3 days for Mardi Gras closing.
**The above are estimate arrival times and are not guaranteed

Special shipping charges may apply for larger orders, heavier/ oversized items or multiple boxes. Shipping charges will apply to multiple shipped to addresses. We will contact you before processing your order if additional charges apply. In-stock merchandise typically ships within one day of order. Street address required. Please provide us with the correct Billing and Ship to address to process your order.

Please note: While Emerils.com make every effort to get your packages to you within the estimated deliver times above, we cannot guarantee the timely arrival of your package by our carrier companies. To reduce the possibility of the late arrival of a shipment .... shop early!!!! All shipping charges are non-refundable.

Special Shipping Rates for Hawaii, Alaska and Puerto Rico, please call 1-800-980-8474 for a shipping quote for these areas.

Seafood Items and Shipping:

Customers must select Seafood (SEA) shipping method for all seafood items, if an incorrect shipping method is chosen, we will manually adjust it during credit card processing.  Emeril’s Seafood items are perishable items and are shipped 2 day, (M-TH) directly from our Seafood purveyor, New Orleans Fish House, and is not available for shipping to addresses in Alaska, Hawaii, Puerto Rico or Canada. ECONOMY (ECO) shipping is not available for seafood items.

Available for pick up for New Orleans area residents (M-F), please call 1-800-980-8474 to place your order, please place your order with a 2 day notice.

Canada Shipping:

Please allow additional delivery time.
The billing address must match the address for credit card provided during check out.
The security code for the credit card must be provided to process all orders.
A valid street address is required for the shipping address.
Call 1-800-980-8474 or email us via our web form for a shipping quote for a Canada delivery.
Additional shipping charges may apply for heavy, oversized or multiple boxes shipments.
We will contact you before processing your order should any additional shipping charges apply.

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Important Order Information

FAQ
Is ordering online safe, and is the credit card information I submit secure?
How can I speak to a real person to place my order?
What forms of payment do you accept for online purchases?
Can I purchase or redeem gift certificates online?
What shipping rates apply to gift certificates?
Will Emerils.com send me an order confirmation?
How can I cancel my order?
What is Emerils.com return policy?
What are your shipping rates?
Do you ship to Hawaii, Alaska or Puerto Rico?
Do you ship to Canada?
Do you ship to post office or APO boxes?
Do you ship to military addresses in the USA?
Will Emerils.com share my personal information with other companies and websites?
Where can I buy Emeril's food products?
How will my seafood item ship?
Can I purchase or redeem gift certificates online?
What shipping rates apply to gift certificates?
Where can I purchase my Emeril's Card?
What shipping rates apply to Emeril's Cards?
How do I check the balance on my Emeril's Card?
Can I use my Emeril's Card online on emerils.com?
Can I reload and reuse my Emeril's Card?
Will my Emeril's Card expire?
Why should I register my Emeril's Card?
How do I register my Emeril's Card?
What if my Emeril's Card is damaged?
How do I request a replacement for a damaged Emeril's Card?
What if my Emeril's Card is lost or stolen?
How do I request a replacement for a lost or stolen Emeril's Card?
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Is ordering online safe, and is the credit card information I submit secure?
Ordering on-line these days is perfectly safe. Giving your credit card information to process an on-line order is as safe as giving your credit card to a waiter in a restaurant! For your protection, a secured server processes the orders. The information collected to process the orders is encrypted, processed and forwarded for order fulfillment. A real person processes the orders! Even though we designed the site to process sales, we still have a real person process the order. The order is checked, the credit card is charged, the items are packed and labeled and the shipping agent is notified! Just like that, your order is on its way
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How can I speak to a real person to place my order?
You may call 1.800.980.8474 during our regular business hours, 9am-5pm CST, Monday thru Friday.
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What forms of payment do you accept for online purchases?
Visa/MC, American Express, Discover and Carte Blanche.
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Will Emerils.com send me an order confirmation?
Yes, we will notify you by e-mail once your order is being processed and once again when it is being shipped. Our goal is to process all orders within 24 hours every weekday.  Orders are downloaded every weekday morning and processed.  We ship orders every afternoon, Mon- Fri 9:00AM - 5:00PM CST, excluding weekends and extended holiday closings). If we encounter any problems processing or shipping your order you will be contacted within two business days. Please make sure you provide us with a correct e-mail address when placing your order.
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Canceling an Order
You may cancel an order at any time prior to the processing stage of your order at emerils.com  by calling (1-800-980-8474). Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Returns Policies for easy returns.
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What is Emerils.com return policy?
Emerils.com is happy to accept returns and exchanges on most merchandise within 30 days of purchase. Unfortunately and without exception, we cannot accept returns on opened food items, opened Videos, CDs, worn or washed clothing garments or products that were not bought from Emerils.com.  Used cookware and electrics are non-returnable and if you feel there is a defect with your product you will be directed to contact the manufacturer directly to discuss warranty and return of your item.
Shipping and handling fees and special or bulk orders are not refundable.   
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How to return or exchange:
1. Have your order number handy and call 1-800-980-8474 to have a RMA # issued for your return. (Return Merchandise Authorization Number).
2. Emerils.com will not accept returned merchandise without a RMA #.
3. Re-package item in the original Emerils.com packaging. Include the original packing slip and note your RMA # on the packing slip.
4. Send your package back to the address below using a trace-able, insured and prepaid method (We recommend UPS or FEDEX). We will refund the amount of the merchandise on the credit card you used at the time of your purchase or issue a merchandise exchange. Emerils.com is not responsible for return shipping charges.
5. For cash payments a refund check will be issued, please allow additional processing time.
Shipping and handling fees are not refundable.

Ship returns and exchanges to:

Emerils.com Return
829 St. Charles Ave.
New Orleans, LA 70130
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What are your shipping rates?
Please click here for our Economy, Seafood and Emeril Gift Card shipping charges.
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Do you ship to Hawaii, Alaska or Puerto Rico?
Yes, we will be glad to. Please call 1-800-980-8474 or email us via our web form for a shipping quote for deliveries to HI, AK or Puerto Rico.
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Do you ship to Canada?
Canada Shipping Information 
Please allow additional delivery time.
The billing address must match the address for credit card provided during check out.
The security code for the credit card must be provided to process all orders.
A valid street address is required for the shipping address.
Call 1-800-980-8474 or email us via our web form for a shipping quote for a Canada delivery.
Additional shipping charges may apply for heavy, oversized or multiple boxes shipments.
We will contact you before processing your order should any additional shipping charges apply.
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Do you ship to post office or APO boxes?
Sorry,at this time we are unable to ship to P.O.  and APO Box addresses.
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Do you ship to military addresses in the USA?
Yes, however due to the tragedies that unfolded on Sep 11, our usual carrier is now unable to deliver to military bases due to heightened security, all packages must now be sent via USPS and will average 2-4 weeks delivery. We apologize for this inconvenience and will return to our regular carrier once they begin to schedule daily deliveries to military addresses. Expedited and Rush delivery is not available.
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Will Emerils.com share my personal information with other companies and websites?
No!!!!? We hate junk mail too. We may occasionally send you a notice regarding an Emeril appearance or new product, but you may unsubscribe at any time.
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Where can I buy Emeril's food products?
Unfortunately, neither Emerils.com nor our food producers are able to tell you a specific grocery store that offers Emeril's Food products in your specific local area. All grocery products go into store distribution centers across the country and grocery stores in turn, order the products that they choose to offer to their customers.

The best way to get a product that you want offered at your local grocery store, is to speak with the store manager. Most stores are eager and open to get the products that you want on their shelves. However, if you cannot find an Emeril product locally, you simply may order it from Chef Emeril's online store and we will deliver directly to your door, just follow the link below to go directly to the Food of Love page...

http://www.emerilstore.com/departments.asp?dept=1155

Or call our toll free number is 800-980-8474.

How will my seafood item ship?
Emeril’s wonderful seafood products will be drop shipped directly for our purveyor, New Orleans Fish House, in an insulated cooler with frozen colds packs all encased in another shipping carton to insure  our items arrive at your door safe and sound and ready to thaw, heat and enjoy!

A low $22.00 flat rate shipping charge per address, for seafood items (within 48 states), allow normal 5-7 business days for delivery. Customers must select Seafood (SEA) shipping method for all seafood items. Normal shipping charges apply per address, per box for all other items included in the same order. If an incorrect shipping method is chosen for a seafood item, we will manually adjust it during credit card processing and send you an updated receipt with the correct S&H charges applied. This item cannot be shipped to addresses in Alaska, Hawaii, Puerto Rico or Canada. ECONOMY (ECO) Shipping is not available for seafood items. Available for pick up for New Orleans area residents (M-F), please call 1-800-980-8474 to place your order, please place your order with a 2 day notice.
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Gift Certificate Information

Can I purchase or redeem gift certificates online?
Gift certificates are no longer available for purchase, but we now offer Emeril’s Gift Cards, see below for complete details.   
We will continue to honor all Emeril’s Gift Certificates previously purchased and they are redeemable at any of Chef Emeril Lagasse’s participating restaurants. For locations click here.
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What shipping rates apply to gift certificates?
Orders including gift certificates only will be charged $2.50 USPS and $5.00 for USPS Priority shipping regardless of their dollar amount. Gift certificate orders placed with other items will be charged the shipping rate for the merchandise total for other items, regardless of gift certificate amount. Shipping charges will be adjusted manually during our order processing stage and will be e-mailed as an order confirmation notice, shipping rate calculated online during customer viewing will not be accurate, please disregard.
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Emeril's Gift Card Information

Where can I purchase my Emeril's Card?
Emeril's Cards can be purchased at any participating Emeril's restaurants, thru  www.emerils.com, and our retail store located in the Warehouse District of New Orleans, 829 St. Charles Ave., 70130. Also, by calling our sales team at 1-800-980-8474, during business hours.
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What shipping rates apply to Emeril's Cards?
Orders including an Emeril's Card only will be charged $2.50 USPS and $5.00 for USPS Priority shipping regardless of their dollar amount. Emeril's Card orders placed with other items will be charged the shipping rate for the merchandise total for other items, regardless of Emeril's Card amount. Shipping charges will be adjusted manually during our order processing stage and an updated receipt will be e-mailed the following business day. The shipping rate calculated online during customer viewing will not be accurate, please disregard.
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Where can I use my Emeril's Card?
Emeril's Cards are redeemable at any participating Emeril's restaurants for dining (food, beverage, tax and gratuity) and restaurant merchandise. Emeril's Cards are also redeemable at our retail store - 829 St. Charles Ave., or by calling 1-800-980-8474 to place an order for any of Emeril's merchandise.
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Participating Locations:
Emeril's Cards can be purchased at any participating Emeril's restaurants, thru  www.emerils.com, and our retail store located in the Warehouse District of New Orleans, 829 St. Charles Ave., 70130.

• New Orleans
  • Emerils.com Retail Store
  • Emeril's
  • NOLA
  • Emeril's Delmonico
• Las Vegas
  • Emeril's New Orleans Fish House
  • Delmonico Steakhouse
  • Table 10
• Miami
  • Emeril's Miami Beach
• Orlando
  • Emeril's Orlando
  • Emeril's Tchoup Chop

For addresses and phone numbers please visit the restaurant section of our website at http://www.emerils.com/restaurants.
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How do I check the balance on my Emeril's Card?
Go to www.emerils.com/card  and click on "Check Your Balance".
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Can I use my Emeril's Card online on emerils.com?
Although customers currently cannot use their Emeril's Card to purchase online directly, you may visit www.emerils.com to view products and then place your order by phone using your Emeril's Card. Please call 1-800-980-8474, 8:00am - 5:00pm CT. Coming Soon!!! Although we cannot redeem your Emeril's Card online today, we will be making changes to www.emerils.com, so please check back soon.
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Can I reload and reuse my Emeril's Card?
Yes, you may reload your card at any participating Emeril's restaurant or by calling 1-800-980-8474, Mon - Fri, 8am - 5pm CT/STD.
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Will my Emeril's Card expire?
No, your Emeril's Card will not expire.
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Emeril's Card Help

Why should I register my Emeril's Card?
By registering your card, you protect the value on your card should it be damaged, lost or stolen. Registering your Emeril's Card also allows you to manage your account online, view usage history and makes you eligible for future Emeril's Rewards.

Please note: Correct billing, mailing (No PO Boxes) and email addresses are required to register your card. We take great care to protect your personal information and do not share your information with any 3rd party. For more information about our privacy policy, visit http://www.emerils.com/information/privacy.
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How do I register my Emeril's Card?
Register your card by visiting www.emerils.com/card and click "Register Your Card."
Please enter the Card Number and the REG CODE found on the back of your card, then complete the required information on the registration form.
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Emeril's Card Help

What if my Emeril's Card is damaged?
If your card is damaged or becomes unreadable, a new card may be issued at any participating Emeril's restaurants, or by calling 1-800-980-8474, Mon - Fri, 8am - 5pm CST. 
Damaged cards can be replaced for the remaining value with the original purchase receipt or if registered. To protect the balance on your Emeril's Card, please register at www.emerils.com/card.
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How do I request a replacement for a damaged Emeril's Card?
To request a replacement card, please call 1-800-980-8474. We will activate and ship a replacement card as soon as possible. We can only transfer the remaining balance from your damaged card to the replacement card. Emerils.com is not responsible for shipping charges for the replacement card.
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What if my Emeril's Card is lost or stolen?
You may report a lost/stolen card by calling 1-800-980-8474, Mon - Fri, 8am - 5pm CST. We will deactivate the lost/stolen card and transfer the remaining balance to a replacement card.
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How do I request a replacement for a lost or stolen Emeril's Card?
To request a replacement card, please call 1-800-980-8474, during business hours. We will activate and ship a replacement card as soon as possible. We can only transfer the remaining balance from your damaged card to the replacement card. Emerils.com is not responsible for shipping charges for the replacement card.
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